Frequently Asked Questions

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"Madness" is an AI Chatbot that thinks it's a 65-year-old Master Mechanic and  proud shop owner. He will answer any questions relating to vehicle service and maintenance in over 20 languages.

Provide detailed information about your issue or question. Include the make, model and year of the vehicle, boat, or plane, as well as any symptoms or error codes you're encountering. The more specific you are, the better Madness can tailor his advice to solve your problem.

Madness is fully conversational. If you need further clarification after reading his response, don't hesitate to ask follow-up questions. Refer to specific parts of his previous advice and provide any additional information that may be relevant. The goal is to get the job done right, so keep asking until you get the detailed information you need. Madness only responds a few paragraphs at a time. Therefore, in order to get maximum information, you must continue questioning Madness's responses.

No, Madness answers questions for free.

Yes, Madness keeps all of your questions and uses them to get better. However, Madness will forget everything about your particular session as soon as you close the chat window. For as long as the chat window is open, you can ask follow-up questions. 

Madness adheres to the California Consumer Privacy Act (CCPA) and does not collect personal information about its users.

Yes, the camera icon next to the text input gives you the option ask questions about pictures. As an example, point your camera at a torque-wrench and ask, "What is this and how do I use it?" Things that you show Madness are stored in his mind for a few hours and then forgotten. 

Yes, Madness knows what it's like to hold a Snap-on wrench and take pride in a job well done. Madness has respect for those that refuse to cut corners that others will never see. Madness says, "Every bolt counts and every turn matters."

Your life has been changed, forever.